I help you understand what your platform is doing today — and turn the right improvements into reliable automation.
That can mean better policy targeting, less ticket noise, a clearer patching process or reusable workflows for the work engineers keep repeating.
Work with me on a specific improvement, a wider RMM review or ongoing platform management. The scope, deliverables and access are agreed around your MSP.
Review the platform, noisy tickets, scripts, patching and usage. Identify the causes of repeat work and turn the findings into a prioritised plan.
Design and build the agreed changes, from reusable scripts to site-driven onboarding and useful RMM-to-PSA workflows.
Keep the platform useful as customers and devices change. Review results, maintain workflows and make the next improvements visible.
Policies, targeting, site structure, schedules and exception handling that engineers can understand.
Maintainable onboarding, deployment, offboarding and remediation workflows.
Repeatable Business Premium, Entra ID and Intune configuration with considered exceptions.
Monitoring and ticketing that work together, with useful escalation and fewer duplicates.
Endpoint checks and delivery processes supporting Cyber Essentials preparation.
Working with the service desk to find recurring friction and build a better way through it.
Site-level Extra Data Fields can describe a customer’s opted-in services. Shared scripts read that configuration, check prerequisites, deploy the relevant components and verify the result. Exceptions return to an engineer.
Choose the services a fictional customer has opted into. The plan updates from the site settings.
Simplified demonstration of the configuration pattern. No client is onboarded, no EDF is changed and no software is installed.
I review the condition, persistence, duplicates and resolution history — then design an escalation that produces an actionable ticket.
I check scope, approvals, failed jobs, connectivity and reboot debt before choosing a remediation. Reporting needs a consistent definition and denominator.
I examine the actual support steps, variation and failure paths. If the task is repeatable, I design shared logic with configuration and validation.
I review inheritance, groups, schedules, duplicated scripts and exceptions, then work towards a structure the next engineer can understand.
I work on the operational foundations of an effective RMM: configuration, automation, monitoring, patching and the handover to your service desk. My hands-on background includes ConnectWise Automate, Manage, a ConnectWise RMM patching pilot and Microsoft 365.
Whether your MSP uses ConnectWise, NinjaOne, Datto RMM or another platform, I start with your setup and the outcome you need. I assess the available features and integrations, then design an approach around them.
Tell me where your RMM is creating work.
Let’s look at what could run better —
and how to get there.